Frequently Asked Questions (FAQs)

How to Contact Concept Shopp?
How long does it take for my product to arrive?

Delivery typically takes 5 to 10 business days.

Can I request a refund if the product doesn’t meet my expectations?

Yes! We are committed to providing products of excellent quality and ensuring customer satisfaction. If, for any reason, you are not happy with your product, we offer a 100% money-back guarantee.

Are the sneakers 100% identical to the originals?

Yes! Our sneakers are premium quality, crafted with extreme attention to detail, and identical to the originals in every way.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package’s progress until it arrives at your doorstep.

What if my product arrives damaged?

In the rare event your product arrives damaged, please contact our support team immediately. We will provide a replacement or full refund, depending on your preference.